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Forum Discussion
I've been banned from sharing links. What can I do?
So, I have been banned from sharing links from Dropbox for years, I never did get any understanding of why, I never got an email about it and just dug back through to see if I had gotten anything, bu...
Hi!
I am writing to express my frustration regarding the repeated ban of my sharing activity, which has now occurred twice in the span of two days. This is particularly concerning as there has been no unusual activity on my account. I have been uploading a maximum of 10 files per day and sharing them with colleagues from various countries, as part of a critical international project.
This project is of significant importance, and having access to Dropbox is essential for the seamless collaboration of our team. The repeated suspensions are causing severe disruptions and negatively impacting our work. It is highly disappointing to encounter such issues with a service I rely on for professional purposes.
I kindly request an urgent review and resolution of this matter. Please restore my sharing activty access as soon as possible and / or provide some solutions to ensure that this issue will not recur.
Thanks!
Jay
Dropbox Staff
Dropbox StaffHi lanasays, thanks for the details. In order to look into this in more detail, please could you contact the support team directly for them to investigate further.
Hi! Thanks for the reply. I can't seem to get ahold of the Support Team somehow - it says my plan does not support direct communication with support team, although my account should be on Business Plus plan. Can you contact me via e-mail?
- Mark
Super User II
lanasays wrote:
this page is confirming Dropbox Business Plus in trial.
The contact page is showing no active options on contacting or creating a request:
Thanks for the image.
Support options are not available for those who have not paid. You will get access to those options once you have paid and are no longer in trial membership.
- Thanks for an advice. Can I pay somehow earlier than the trial period ends? I really need this to be fixed…
- Jay
Thanks for the info. Dropbox trials currently don't have access to support options, aside from the community.
Regarding the pausing of your shared links, generally this would take 24 hours until you would be able to share again.
Please could you consult this article for more information on the daily data limit for sharing files on your account. As you're still on a trial, the Basic limits would apply at this time.
- Thanks Jay. Is there any way you can support me in providing earlier payment options by any chance? I have my card linked to the account. The ban happens basically every 24 hours, so I cannot allow this to happen tomorrow again. I would be very grateful.
