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Forum Discussion
Installed Dropbox on another laptop but can't see my files in file explorer
On my old Windows 11 laptop, and still working, I have Dropbox and everything is flagged as On Line Only. In File Manager I see my Dropbox structure of folders. I select a file and it is downloaded and I use as appropriate. All is good.
I purchased a new windows laptop and installed Dropbox and indicated on install that I wanted everything the same - On Line Only.
In Dropbox on my new laptop with File Manager I now see nothing! I was expecting to see all my folders and files within them. I was not expecting the files to be downloaded.
So, - Should I see the folder structures and the filenames in what I have done?
Or should I indicate that I want everything available and so get the folder structures and files on my new laptop then go through and flag everything as only online (as I have on my old laptop)? And if this is the case do I need to re-install and change those initial options to available off line?
Thanks for reading and any pointers would be appreciated
- Hannah
Dropbox Staff
Thanks for reaching out to us, John C.3.
It sounds like you might have chosen which folders to sync to your computer, which would be the selective sync feature.
If you go through the steps here, do you see all your folders? And if so, are they all unchecked?
Let me know what you find so we can keep looking into it, if need be.
