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sargan's avatar
sargan
Explorer | Level 4
6 days ago

I'm sharing a file via link, but it forces users to install the Dropbox app.

Been using DropBox for a few years without issue. Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox. For one off file sharing I...
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sargan's avatar
sargan
Explorer | Level 4
4 days ago
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Previously file would load into FB as an icon ... it's not doing that.  People don't like clicking in links unless they know whats there - how do I get back to sharing as an icon ?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 days ago
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HI sargan, it's possible that it might be a change to how Messenger is showing the link, as we don't have any option on our end on how to share it as an icon like you've requested.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Been using DropBox for a few years without issue.
\n Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox.
\n For one off file sharing I would not 3d left to be forcing them to install app.

\n

Here is sample link [personal information removed per the Community's Guidelines]

\n

It brings user to window as in picture attached here:
\n (Can’t seem to be able to add a picture direct)
\n https://flic.kr/p/2qS6nGb

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HI sargan, it's possible that it might be a change to how Messenger is showing the link, as we don't have any option on our end on how to share it as an icon like you've requested.

","body@stringLength":"537","rawBody":"

HI , it's possible that it might be a change to how Messenger is showing the link, as we don't have any option on our end on how to share it as an icon like you've requested.

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No reply yet.

Previously file would load into FB as an icon ... it's not doing that.  People don't like clicking in links unless they know whats there - how do I get back to sharing as an icon ?

","body@stringLength":"212","rawBody":"

No reply yet.

Previously file would load into FB as an icon ... it's not doing that.  People don't like clicking in links unless they know whats there - how do I get back to sharing as an icon ?

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