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colester1219's avatar
colester1219
New member | Level 2
2 years ago

I was sent a folder, but I can't access the files inside

I have a folder that has been sent to me. None of the files are in the folder on my end but the person that sent them can see them. What should I do to resolve this issue?
File access
Share
Shared Folders
Web
SD-TX's avatar
SD-TX
New member | Level 2

Im having trouble accessing a shared file.  I receive emails notifying me of file updates and I select that file

via email and i cant get in?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
SD-TX wrote:

Im having trouble accessing a shared file.  I receive emails notifying me of file updates and I select that file via email and i cant get in?

What does it say when you try? Can you provide a screenshot? If so, be sure to mask any private information.

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