You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

colester1219's avatar
colester1219
New member | Level 2
2 years ago

I was sent a folder, but I can't access the files inside

I have a folder that has been sent to me. None of the files are in the folder on my end but the person that sent them can see them. What should I do to resolve this issue?
File access
Share
Shared Folders
Web
SD-TX's avatar
SD-TX
New member | Level 2

Im having trouble accessing a shared file.  I receive emails notifying me of file updates and I select that file

via email and i cant get in?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
SD-TX wrote:

Im having trouble accessing a shared file.  I receive emails notifying me of file updates and I select that file via email and i cant get in?

What does it say when you try? Can you provide a screenshot? If so, be sure to mask any private information.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!