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New member | Level 1

5 days ago

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I update files on both my computers, but they're not syncing with each other.

Hi all, I have devices linked to my own dropbox account -- one is my work desktop and the other is my laptop. I had no problem reading all the files on both computers until this year. Now, suddenly, whatever I do on one computer doesnt sync to the other, and vice versa.

desktop

Mac

sync

Rich
5 days ago
gmhyslop wrote:
But the new ones I make on the laptop dont show on the dropbox website. So it seems the problem is with my laptop. Any ideas what it could be?

First thing to check is that both copies of Dropbox are signed in with the same account. Go into Preferences in each one and make sure the email addresses match.

If they match, check the sync status on the laptop. Hover your cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac) and see if it says Up to Date or if it indicates a problem.

4 Replies

Rich
Super User II
5 days ago
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gmhyslop wrote:
Now, suddenly, whatever I do on one computer doesnt sync to the other, and vice versa.

Can you see the files on the Dropbox website?

Create a test file on each computer. Name one TEST1 and the other TEST2 or something similar. Make note of which file was created on which computer. Give them a moment to sync and then check the Dropbox website for the files. Which files show up on the site?
gmhyslop
New member | Level 1
5 days ago
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Oh, good question. I just checked and they arent showing up there either. I wonder what I am doing wrong? Edited to add they are showing up from my work desktop. But the new ones I make on the laptop dont show on the dropbox website. So it seems the problem is with my laptop. Any ideas what it could be?
- Rich
  Super User II
  5 days ago
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  gmhyslop wrote:
  But the new ones I make on the laptop dont show on the dropbox website. So it seems the problem is with my laptop. Any ideas what it could be?
  
  First thing to check is that both copies of Dropbox are signed in with the same account. Go into Preferences in each one and make sure the email addresses match.
  
  If they match, check the sync status on the laptop. Hover your cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac) and see if it says Up to Date or if it indicates a problem.
gmhyslop
New member | Level 1
3 days ago
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Thank you! It turns out that somehow dropbox hadnt been engaged (not sure if it is the right word) on my mac. It wasnt appearing in the menu bar on top. So I opened the application and then the icon on the top appeared and a million things started to sync. Huge thanks for helping me figure it out!!

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I update files on both my computers, but they're not syncing with each other.","moderationData":{"__ref":"ModerationData:moderation_data:826671"},"body":"

gmhyslop wrote:\n
Now, suddenly, whatever I do on one computer doesnt sync to the other, and vice versa.
\n

Can you see the files on the Dropbox website?

Create a test file on each computer. Name one TEST1 and the other TEST2 or something similar. Make note of which file was created on which computer. Give them a moment to sync and then check the Dropbox website for the files. Which files show up on the site?

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gmhyslop wrote:\n
Now, suddenly, whatever I do on one computer doesnt sync to the other, and vice versa.
\n

Can you see the files on the Dropbox website?

Oh, good question. I just checked and they arent showing up there either. I wonder what I am doing wrong? Edited to add they are showing up from my work desktop. But the new ones I make on the laptop dont show on the dropbox website. So it seems the problem is with my laptop. Any ideas what it could be?

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gmhyslop wrote:\n
But the new ones I make on the laptop dont show on the dropbox website. So it seems the problem is with my laptop. Any ideas what it could be?
\n

First thing to check is that both copies of Dropbox are signed in with the same account. Go into Preferences in each one and make sure the email addresses match.

If they match, check the sync status on the laptop. Hover your cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac) and see if it says Up to Date or if it indicates a problem.

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gmhyslop wrote:\n
But the new ones I make on the laptop dont show on the dropbox website. So it seems the problem is with my laptop. Any ideas what it could be?
\n

First thing to check is that both copies of Dropbox are signed in with the same account. Go into Preferences in each one and make sure the email addresses match.

If they match, check the sync status on the laptop. Hover your cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac) and see if it says Up to Date or if it indicates a problem.

Thank you! It turns out that somehow dropbox hadnt been engaged (not sure if it is the right word) on my mac. It wasnt appearing in the menu bar on top. So I opened the application and then the icon on the top appeared and a million things started to sync. Huge thanks for helping me figure it out!!

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I update files on both my computers, but they're not syncing with each other.

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