You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Mike94's avatar
Mike94
Explorer | Level 3
11 months ago

Desktop app on Windows can't sync files because they're already deleted

I have Dropbox installed on a PC with Win 10. The PC keeps reporting that it can't sync files that have already been deleted (presumably before the sync occurred). Clearing the cache did not help, nor did uninstalling and reinstalling the program.

Desktop
Error Messages
Sync
Windows
  • Jay's avatar
    Jay
    11 months ago

    Hi Mike94, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing the error message you're referring to?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi Mike94, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing the error message you're referring to?

     

    This will help me to assist further!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!