You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Segothic's avatar
Segothic
Helpful | Level 5
2 years ago

I see No Access screen when I go to the link received from the other team member.

I see No Access screen (image below) when I go to the link (generated by right-click and Copy Dropbox Link function on Mac) received from the other team member. If I make the link, it works. There i...
Share
Shared Links
Web
kburnett57's avatar
kburnett57
New member | Level 2
2 years ago

I am having the same issue!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey kburnett57, sorry to hear about this.

     

    May we reach out via email to investigate a bit further? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey kburnett57, I just sent you an email, so we'll continue there.

         

        Thanks!

    • achiesuk's avatar
      achiesuk
      Explorer | Level 3
      8 months ago

      hi Walter

      I am having the exact same issue as everybody else here. Has Dropbox found  a fix for this?

      Please advise

      Rgs

      achiesuk

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey achiesuk, thanks for reaching out and happy Friday!

         

        Is it possible that you're opening the link while logged in to a different Dropbox account? Also, did they send you an invite to a shared folder, or a shared link? 

         

        Let me know what you find!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!