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Segothic's avatar
Segothic
Helpful | Level 5
2 years ago

I see No Access screen when I go to the link received from the other team member.

I see No Access screen (image below) when I go to the link (generated by right-click and Copy Dropbox Link function on Mac) received from the other team member. If I make the link, it works. There i...
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Shared Links
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Segothic, thanks for bringing this to our attention.

 

Since you're creating a shared link, are you certain that the correct users have been invited to the link itself?

 

Are there any additional permissions added onto the link?

 

This will help me to assist further!

  • Segothic's avatar
    Segothic
    Helpful | Level 5
    2 years ago

    Jay Yes, it's all happening in the same workspace, same shared folder, same members. So we didn't have to invite to share it.

    No permission options has changed.

    In addition, I still have an access to the links if I just use and navigate the finder, or web browser.

    The issue is the generated link is not working and saying that I have no access.

    • vtay's avatar
      vtay
      Helpful | Level 5
      2 years ago

      My team and I are facing the same problem. Links that were working before stopped working yesterday. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi everyone! I hope you’re all doing well. 

         

        Do you mind if we open separate support tickets for you, in order to check this further? 

         

        Let me know, and we can get things started.

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