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Xariel's avatar
Xariel
Helpful | Level 6
6 months ago

I see duplicate Dropbox folders on Windows, after reinstalling the desktop app, and they both sync

Hi there   I had a problem where I noticed one day about a month or so ago that my backup of my current computer had disappeared so couldnt access any files from my computer on my phone. The only...
  • Xariel's avatar
    Xariel
    6 months ago

    Hi Megan

     

    My husband has just managed to sort everything out for me. Thank you both for your help.

     

    edit: 

    For me it turned out that Id been using a downloaded version of dropbox on my computer and when I uninstalled it to fix my back up problem I then reinstalled dropbox using the microsoft app version of dropbox instead. That caused me to have two identical dropbox folders that were both syncing. To fix it we uninstalled dropbox again and then reinstalled using the downloaded version again and it fixed my duplicate folder problem. 

    The problem i was having where i was getting the message on the last screenshot about my folders were not in the defaut location, my husband googled some hidden commands in the dropbox application that allowed you to reset the default location which fixed that problem. I dont remember what is was now though im afraid.

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