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Forum Discussion

Dagmar3's avatar
Dagmar3
Helpful | Level 5
2 years ago

I have problems with the quality of scanned documents

Hello, I have problems with the quality of scanned documents. How to set the resolution when scanning? The size of the saved scans is only 100kB, it is not visible
Create
Mobile
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BobbyB1's avatar
BobbyB1
Explorer | Level 4
2 years ago
Hi all,

I use Dropbox for work to upload onto a shared drive which is linked with our company IT system and the scans are automatically inputted in the booking they are scanned for.

I recently (in the last 2 to 3 weeks), have had an issue with scan quality. The quality of the scans has randomly become very pixilated and low quality. This was never an issue before!

How can I fix this and revert back to high quality uploads?

Side note: I have tried the following;
- revert to a previous version of Dropbox via APK download
- reinstalled the app
- cleared data & cache
- tried on 3 alternate devices

It seems to be an android issue, however other colleagues of mine use androids as work phones and their uploads are fine. Mine were crystal clear on my Z Flip 3 up until about two weeks ago!

Any help would be amazing!!!
  • Bjulin's avatar
    Bjulin
    Explorer | Level 4
    2 years ago
    I'm just here to say, that the same thing is happening on my phone as well.
    Xiaomi Redmi Note 7, Android 10
    • pignolet's avatar
      pignolet
      New member | Level 2
      2 years ago

      Same for me on my Pixel 4a Android 13

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