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Forum Discussion
I have problems with the quality of scanned documents
Hello, I have problems with the quality of scanned documents. How to set the resolution when scanning? The size of the saved scans is only 100kB, it is not visible
Megan
Dropbox Staff
Dropbox StaffHi Dagmar3, I'd be more than happy to help!
Do you use an Android, or iPhone in order to scan your files?
After tapping "Save as Scan" and then "Next" do you see any options that allow you to make any necessary adjustments to the save settings, including the image quality?
Keep me posted!
Hi, thanks for your answer, but... I can´t see any options. There are no options, no settings for setting the quality of scan. it looks like dropbox reduces the pdf quality automatically.
- Megan
Hi Dagmar3, out of curiosity, do you use cellular or WiFi data when scanning a document?
Can you switch, and let me know if you see any difference? If not, feel free to send me a screenshot of the scanned document, and how it looks on your end, once uploaded.
I used to scan my documents with the Dropbox App. But now a A4 page is so pixilated that it cannot be read. Is this another "we made it bad so you buy the pro" scheme or what? It is barely readable...
- Jay
Hi @tEjxBC, thanks for bringing this to our attention.
What device are you currently using, and are there multiple cameras on it?
Are you on the latest version of the mobile OS, and the Dropbox mobile app?
Did you notice this change after a recent update, or changing phones, or at a random point?
This will help me to assist further!
I like the convenience of the scan feature in the Android Dropbox app, I use it for work receipts. However the resolution is pretty poor, small text is sometimes too pixelated to read. Black and white is fine for me, but I could really do with scanning at higher resolution. The camera on my phone is capable of much higher resolution (if I take it as a photo I can read the small text easily), but I can't find any way of adjusting the resolution in the app. All I can find is Contrast and to choose between 'B&W', 'Whiteboard' or 'Original' settings.
Am I missing any settings anywhere? If not then could this be added as a feature?
I use Android, usually scan on WIFI or data. Tried switching, doesn't help.
- Nancy
Hi everyone, thank you all for reporting this.
We’re aware of this behavior, and we’ve passed your comments to our engineers, in order for them to look closely into this. We're working on resolving the issue as soon as possible.
Once we have any updates, we'll let you know!
