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Dagmar3's avatar
Dagmar3
Helpful | Level 5
2 years ago

I have problems with the quality of scanned documents

Hello, I have problems with the quality of scanned documents. How to set the resolution when scanning? The size of the saved scans is only 100kB, it is not visible
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Dagmar3, I'd be more than happy to help!

 

Do you use an Android, or iPhone in order to scan your files? 

 

After tapping "Save as Scan" and then "Next" do you see any options that allow you to make any necessary adjustments to the save settings, including the image quality?

 

Keep me posted!

  • Dagmar3's avatar
    Dagmar3
    Helpful | Level 5
    2 years ago

    Hi, thanks for your answer, but... I can´t see any options. There are no options, no settings for setting the quality of scan. it looks like dropbox reduces the pdf quality automatically.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Dagmar3, out of curiosity, do you use cellular or WiFi data when scanning a document? 

       

      Can you switch, and let me know if you see any difference? If not, feel free to send me a screenshot of the scanned document, and how it looks on your end, once uploaded. 

      • tEjxBC's avatar
        tEjxBC
        Helpful | Level 5
        2 years ago

        I used to scan my documents with the Dropbox App. But now a A4 page is so pixilated that it cannot be read. Is this another "we made it bad so you buy the pro" scheme or what? It is barely readable...

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