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Forum Discussion

Lentinim's avatar
Lentinim
Explorer | Level 4
3 months ago

I can't sync files after upgrading to Sequoia, why?

Ever since the Sequoia Upgrade my Dropbox has not been syncing across my 3 devices. I have followed all of the troubleshooting suggestions without any luck. I just uninstalled and reinstalled as my l...
desktop
Mac
sync
  • Jay's avatar
    Jay
    3 months ago

    Thanks for the info, please let me know if you experience any further issues with the syncing.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi Lentinim,

 

Thanks for reaching out to us.

 

Can you please check the firewall?  Can you please try the following? 

 

  • Go to Apple logo top left corner
  • System Settings
  • Network
  • Firewall
  • Can you check if it is allowed for Dropbox?

We can take it from there.

Lentinim's avatar
Lentinim
Explorer | Level 4
3 months ago

My Firewall was actually turned off. I turned on and added Dropbox. So far no changes in syncing.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi Lentinim , thanks for bringing this to our attention.

     

    What version of Sequoia and the Dropbox desktop application are you currently running on your machine?

    • Lentinim's avatar
      Lentinim
      Explorer | Level 4
      3 months ago

      Sequoia 15.0.1. I have Dropbox basic. Not sure which version. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        You can see the version of the Dropbox desktop application using these steps.

         

        Could you also click the Dropbox icon in the menu bar and see the status of the app on the bottom left?

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