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Hoanguyen2's avatar
Hoanguyen2
Explorer | Level 4
3 months ago

I can't share files or folders because of "A violation of Dropbox’s Terms of Service" message

Hello, I've been having trouble sharing a file or folder for days I always get the message: Can’t share file We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of S...
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Hoanguyen2's avatar
Hoanguyen2
Explorer | Level 4

Thanks, Jay,

Usually, I will receive notifications from Dropbox that the storage capacity is almost full or should upgrade to a higher version for more advanced functions.
As for the violations of Dropbox's terms, there has not been any notification to my email.

Therefore, I am not sure which Dropbox terms I have violated when my storage capacity is at 70%.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

This message isn't related to the quota amount on your account, but the daily limits when using shared links and file requests. It could also be related to the content you share. 

 

Is any of that possible from what you saw on the article?

  • Hoanguyen2's avatar
    Hoanguyen2
    Explorer | Level 4
    3 months ago

    Uhm, I think this issue is not related to the content or the titles of the shared files.
    These folders I have been sharing with 3 other people before (last year and last month) and now I want to share them with 1 more person. I even tried with all the folders and could not share any folder with others. (T_T)

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • Hoanguyen2's avatar
        Hoanguyen2
        Explorer | Level 4
        3 months ago

        I don't quite understand what you mean.
        Do you want to discuss this directly via email? That's fine of course.

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