You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

direfires23's avatar
direfires23
New member | Level 1
12 hours ago

I can't preview or download a dc2 file from the website

While I was trying to download a dc2 pack I couldn't download cause it can't be previewed. I have 40 gb of storage and this pack does take up too much storage either, how do I fix this?      
Download
Dropbox Basic
Error Messages
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 hours ago

Hi there direfires23 - sorry to hear you're having issues with this.

 

It's normal that you can't preview this file on the website, but may I ask how large is it since you should be able to download and preview it locally on your devices normally as long as you have the right software? 

 

Can you please clear your browser's cache and/or try another browser and let us know if you get the same results?

 

Thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!