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Forum Discussion
I can't open/edit/upload files inside my desktop app
hey there,
I've been having a lot of sync issues with the desktop app lately. I have had to restart the computer to the point of having to reinstall the app to get a good sync process on my compute...
Hi Jay,
Thank you for your response.
Below, I’ve included some details that I hope will help clarify my current environment and the issues I’m experiencing:
- OS: Windows 11 Business
- Version: 23H2
- OS Build: 22631.4460
- System type: x64
- Dropbox Version: v212.4.5767
Dropbox Version: v212.4.5767
Every day, when I turn on the computer, I wait for the Dropbox sync process to complete before trying to access any files stored in Dropbox.
When i finally got this message:
Once I see the previous message indicating that all files are synced on my computer, I proceed to open a file. However, these files do not open when I try to access them through the desktop app. Here’s an example:
I initially thought the issue might be related to an update of my Office 365 apps, as I am able to open files using the Dropbox website. I updated my entire Office 365 environment and ran multiple tests, creating and opening files located outside the Dropbox app, and everything worked fine. But when I try to open a file within the Dropbox desktop app, it still doesn’t work.
Sometimes, I need to restart the computer more than five times or even reinstall the app to successfully open these files.
I also suspected that my computer might be blocking or interrupting the service that connects to Dropbox servers. To test this, I deactivated my firewall, restarted the computer, and tried again, but unfortunately, the result was the same.
I'll appreciate any advice and solution for this issue.
Thanks
- Jay
Dropbox Staff
Thanks for the info. If you quit the Dropbox desktop application entirely and then open the file from within the Dropbox folder, do you get the same behavior?
The behavior is the same only with files that have the Online-Only option activated. This option is meant to save space on my computer and download the files when needed. However, when the app is running, I can't open, edit, download, or upload any files.
