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Forum Discussion

mariamscn's avatar
mariamscn
Explorer | Level 3
2 years ago

I can't modify shared files without making a copy first

Hi, I have recently started using Dropbox for Desktop on my new Macbook (Ventura 13.0) and I am encountering issues trying to work on the shared .docx files of my Dropbox. When I open them with Pag...
desktop
Mac
Share
Shared Files
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi mariamscn, thanks for bringing this to our attention.

 

Are these files in shared folders, or are they shared directly to your account?

 

Are they shared with edit permissions, or read-only permissions?

 

This will help me to assist further!

  • mariamscn's avatar
    mariamscn
    Explorer | Level 3
    2 years ago

    Thank you very much for the reply! They are in shared folders, and all with edit permissions.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the info, if the files are opening as a copy, then this wouldn't be related to Dropbox directly, but how those apps are trying to edit the file. 

       

      Are you able to open the files on a local copy of Word on your machine?

      • mariamscn's avatar
        mariamscn
        Explorer | Level 3
        2 years ago

        Thank you! I do manage to open the original files with OpenOffice, so this means it is a Pages/Apple softwares issue only... I will check this on their side, then! Thanks for the help anyways.

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