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Forum Discussion
I can't join a shared folder, error: "We were unable to complete your request"
Hey,
i cant access a shared folder and even tried to do it on my phone with the dropbox app, but that also didnt work. Everytime I click on Join Folder it just says "We were unable to complete ...
maher1982
Super User
Super UserHello, Have you tried clearing the Dropbox cache and ensuring that you're not running any third-party browser extensions?
If still not working I suggest you to contact the folder owner to ensure you still have access and haven't been removed from the shared folder's permissions.
What I meant was that I couldnt join the folder in the first place. I got sent a link to the shared folder and pressed on join folder but everytime I tried I got this one error. I tried clearing cache and removing browser extensions. I now asked the owner to look at it from their part. Could it have something to do with the fact that I just created this account?
- Walter
Dropbox Staff
Hey frotierstds - sorry to jump in here, but I just wanted to mention that if you have already verified your email with Dropbox there should be no issue joining the shared folder in question.
Are you still getting the same error when you try to join the folder from the sharing tab?
I think thats the problem I dont even see the folder in my shared tab. So I guess the person only send me the link to the shared folder but didnt really shared it with me?
- Walter
Did they create a shared link or just copied and pasted the URL to the folder frotierstds?
How was it shared with you in the first place?
