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AITANEET's avatar
AITANEET
New member | Level 2
9 months ago

I can't access an old file that was shared with me via link

I HAVE A FILE from 2016 - when i try to access it the link is not working anymore - how i can retrieve this file and video to my current email.   
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  • Rich's avatar
    Rich
    9 months ago
    AITANEET wrote:

    I HAVE A FILE from 2016 - when i try to access it the link is not working anymore - how i can retrieve this file and video to my current email.

    You'll need to contact the person that sent it to you and ask for a new link. The original link was either removed or the file deleted by the owner. Only they can send you a new link.

AITANEET's avatar
AITANEET
New member | Level 2
9 months ago

i cant find the orginal email for the link or file that was shared with me . all i have is a person name -  may 19 2016 .  the link is no longr working from this email i have. 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    AITANEET, do you know who the user that shared with you the link is? If you do, you need to ask them for a new shared link instead.

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