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mattjackson's avatar
mattjackson
Explorer | Level 3
3 years ago

I cannot upload new Word documents

I cannot upload word documents that i have made/amended recently. Old files on my computer will still upload as normal but nothing happens when i try to add a more recent file. any ideas? is ther...
Desktop
Dropbox Basic
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upload
  • Walter's avatar
    Walter
    3 years ago

    Hey mattjackson, sorry to jump in, but I just wanted to mention that it sounds like the desktop app on your computer is not running/syncing normally.

     

    Could you try reinstalling it and let us know how it goes?

mattjackson's avatar
mattjackson
Explorer | Level 3

Nothing happens when I hover the mouse over the dropbox icon.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey mattjackson, sorry to jump in, but I just wanted to mention that it sounds like the desktop app on your computer is not running/syncing normally.

 

Could you try reinstalling it and let us know how it goes?

  • mattjackson's avatar
    mattjackson
    Explorer | Level 3
    3 years ago

    yes that seems to have worked.

    Thanks very much.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      No biggie mattjackson - I'm just glad to hear you're back up and running.

       

      See you around and take care!

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