You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mattjackson's avatar
mattjackson
Explorer | Level 3
3 years ago

I cannot upload new Word documents

I cannot upload word documents that i have made/amended recently. Old files on my computer will still upload as normal but nothing happens when i try to add a more recent file. any ideas? is ther...
Desktop
Dropbox Basic
Sync
upload
  • Walter's avatar
    Walter
    3 years ago

    Hey mattjackson, sorry to jump in, but I just wanted to mention that it sounds like the desktop app on your computer is not running/syncing normally.

     

    Could you try reinstalling it and let us know how it goes?

mattjackson's avatar
mattjackson
Explorer | Level 3
Hi Hannah, I am trying to upload them via drag and drop on the desktop app.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Thanks for the update here, Matt!

 

Hmm, what is the sync status of the Dropbox application now?

 

You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.

  • mattjackson's avatar
    mattjackson
    Explorer | Level 3
    3 years ago

    Nothing happens when I hover the mouse over the dropbox icon.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey mattjackson, sorry to jump in, but I just wanted to mention that it sounds like the desktop app on your computer is not running/syncing normally.

       

      Could you try reinstalling it and let us know how it goes?

      • mattjackson's avatar
        mattjackson
        Explorer | Level 3
        3 years ago

        yes that seems to have worked.

        Thanks very much.

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