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mattjackson's avatar
mattjackson
Explorer | Level 3
3 years ago

I cannot upload new Word documents

I cannot upload word documents that i have made/amended recently. Old files on my computer will still upload as normal but nothing happens when i try to add a more recent file. any ideas? is ther...
Desktop
Dropbox Basic
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upload
  • Walter's avatar
    Walter
    3 years ago

    Hey mattjackson, sorry to jump in, but I just wanted to mention that it sounds like the desktop app on your computer is not running/syncing normally.

     

    Could you try reinstalling it and let us know how it goes?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey mattjackson, thanks for joining our Community and happy Friday!

 

Can you please give us some more info on your issue?

 

How are you trying to upload the files? Through our website? And if so, are you using the upload button or drag & drop?

 

Or are you perhaps using the Dropbox desktop app/mobile app?

 

Any additional info would be really helpful.

 

Thanks.

mattjackson's avatar
mattjackson
Explorer | Level 3
3 years ago
Hi Hannah, I am trying to upload them via drag and drop on the desktop app.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the update here, Matt!

     

    Hmm, what is the sync status of the Dropbox application now?

     

    You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.

    • mattjackson's avatar
      mattjackson
      Explorer | Level 3
      3 years ago

      Nothing happens when I hover the mouse over the dropbox icon.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey mattjackson, sorry to jump in, but I just wanted to mention that it sounds like the desktop app on your computer is not running/syncing normally.

         

        Could you try reinstalling it and let us know how it goes?

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