We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jerry1995's avatar
jerry1995
Explorer | Level 3
2 years ago

How to stop Dropbox creating folders for backup

For some time, every time I create a new file on my MacBook using Microsoft software that I save to my Dropbox, the computer automatically creates the file (e.g. a document) and a separate folder wit...
Create
Desktop
Mac
  • Megan's avatar
    Megan
    2 years ago

    Hi TS13, can you also clarify the Dropbox version you're using on your end, just to ensure you're not using a Beta version?

     

    You can find this by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse there. 

     

    If you could also attach a few screenshots of an example duplicated folder, that'd be amazing, so that we can have a visual too. 

jerry1995's avatar
jerry1995
Explorer | Level 3

thanks Hannah. Well, when I use "Save As", say, in Microsoft Word, and specify my dropbox folder as the place to save the file, I then see both the file I created and a separate folder that contains a backup copy of the same file. Something is causing that. Thanks. Tom

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi jerry1995, sorry to jump in here! 

 

Could you send me a screenshot, in order to have a visual of this too? 

  • TS13's avatar
    TS13
    Explorer | Level 3
    2 years ago

    i have the same problem.  A fix would help.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey there, TS13, let's jump right into this! 

       

      Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray?

       

      When did you notice this behavior?

       

      Keep me posted, and we'll take it from there!

      • TS13's avatar
        TS13
        Explorer | Level 3
        2 years ago

        Mac OS Monterey Version 12.6

         

        Dropbox Status says "Your files are up to date".

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!