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Explorer | Level 3

7 days ago

How to check what has been synced when using the app and how to access its preferences?

I started a free trial on 18.3.25. I am completely lost! I seem to have a Business Plan, but I don't want that. I just wanted to transfer some folders/files onto a new laptop. Dropbox seems to hav...

Explorer | Level 3

6 days ago

I have found that my USB has been backed up and I do not want that. How do I undo it please?

Nancy

Dropbox Staff

6 days ago

Hey mosie, you can disable your Dropbox backup with these steps.

Let me know if you face any issues along the way or if the backup gets disabled successfully. We’ll look into your current Dropbox trial after that, as well.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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I am completely lost! I seem to have a Business Plan, but I don't want that. I just wanted to transfer some folders/files onto a new laptop. Dropbox seems to hav...","body@stringLength":"929","rawBody":"

I started a free trial on 18.3.25. I am completely lost! I seem to have a Business Plan, but I don't want that. I just wanted to transfer some folders/files onto a new laptop. Dropbox seems to have transferred the videos/music from my USB, onto Dropbox, without asking and automatically synced 'something'. I don't know what. (although thankfully, it did seem to movedmy photos onto the new laptop)

I don't know what has been synced?
2. I made some adjustments to preferences, but I cannot find 'preferences' again, to check if noted. Where do I find Preferences?
3. I have deleted the taskbar icon by mistake and so cannot access my account.
4. I am worried sick that if I do not continue with Dropbox, that I will lose all my files/folders in Documents,Music, Videos and possibly Pictures?
Is that so?

","kudosSumWeight":0,"postTime":"2025-03-24T07:35:45.223-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Install","text":"Install","time":"2022-07-26T01:01:11.078-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:827724_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":67},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:827724":{"__typename":"Conversation","id":"conversation:827724","solved":false,"topic":{"__ref":"ForumTopicMessage:message:827724"},"lastPostingActivityTime":"2025-03-25T03:51:13.568-07:00","lastPostTime":"2025-03-25T03:51:13.568-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:827724":{"__typename":"ModerationData","id":"moderation_data:827724","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:827724_2":{"__typename":"Revision","id":"revision:827724_2","lastEditTime":"2025-03-24T08:23:07.799-07:00"},"ForumReplyMessage:message:827823":{"__typename":"ForumReplyMessage","id":"message:827823","conversation":{"__ref":"Conversation:conversation:827724"},"author":{"__ref":"User:user:1446775"},"revisionNum":1,"uid":827823,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: How to check what has been synced when using the app and how to access its preferences?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:827823"},"parent":{"__ref":"ForumReplyMessage:message:827810"},"body":"

Hey mosie, you can disable your Dropbox backup with these steps.

Let me know if you face any issues along the way or if the backup gets disabled successfully. We’ll look into your current Dropbox trial after that, as well.

","body@stringLength":"541","rawBody":"

Hey , you can disable your Dropbox backup with these steps.

Let me know if you face any issues along the way or if the backup gets disabled successfully. We’ll look into your current Dropbox trial after that, as well.

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I have found that my USB has been backed up and I do not want that. How do I undo it please?

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I have found that my USB has been backed up and I do not want that. How do I undo it please?

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