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Forum Discussion

terri232's avatar
terri232
Helpful | Level 6
2 years ago

HEIC Convert to JPG doesn't work.

I had followed instructions to change from HEIC to JPG and it was just fine. Recently (yesterday) iPhone issued an update and now my pictures are only showing as HEIC.  I again followed instruction...
Mobile
Sync
upload
  • terri232's avatar
    terri232
    2 years ago

    I did uninstall and reinstall and after calling Apple support (not knowledgeable with Dropbox) and not very helpful, I just started playing around with it. Took a new picture instead of using one in my photos and that worked and now everything seems to be back to normal. Unfortunately, I cannot tell you how I fixed it because I don't know that answer!

terri232's avatar
terri232
Helpful | Level 6

I have been searching for hours on Google and on You Tube and have changed every setting that has been suggested but I cannot convert to jpg from heic. I contacted Apple and they referred me to Dropbox stating they couldn't 't help me with a third party app. 

Can anyone kindly help me?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

What exactly are you trying to do terri232 ?

 

Dropbox has no control over the iPhone itself - it simply uploads what the device takes. 

  • terri232's avatar
    terri232
    Helpful | Level 6
    2 years ago

    I am using my iphone 15 photos - selecting the ones I want - uploading to Dropbox. They load in as HEIC and if I change the HEIC to JPG, it does not work. The only way I have found that it does work is to upload to my email which is a total nuisance. 

    I had problems before with my iphone xs but figured it out - this up to the minute phone should not have problems in this area. 

      • terri232's avatar
        terri232
        Helpful | Level 6
        2 years ago

        Mike - I have already done this and followed all the directions in your link - nothing seems to help!

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