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Forum Discussion
Green checkmarks are missing from my files in the Dropbox folder on macOS 12.5.1
Even though my Dropbox folders and files are synchronizing properly, I no longer see the green checkmarks on my Mac with Monterey Version 12.5.1. I have shut down and restarted my Mac and uninstalled and installed the Dropbox app, but still no green checkmarks. Would someone please help me resolve this issue so I can be assured my Dropbox folders and files are synchronizing properly?
Hey Allan Pole, sorry if this wasn't clear, but there might be other 3rd party apps that could be interfering here, apart from Google Drive or One Drive that is. Do you have any of those?
Also, can you clarify if you upgraded your device's OS lately and if you ever had the syncing icons normally on this device?
Could you maybe try the following steps and let us know if they improved matters for you?
1. Click on the Apple logo located at the top-left of the screen.
2. Click on System Preferences.
3. Click on Extensions.
4. Click on Finder Extensions.
5. Only leave Dropbox Finder Integration ticked.
6.Once this is completed close the window.
7. Click one more time on the Apple logo at the top-left of the screen.8. Click on Force Quit.
9. Look for Finder on the list.
10. Click on Finder then Relaunch.
- Hannah
Dropbox Staff
Hey Allan Pole, thanks for reaching out to the Dropbox Community.
Are you only missing the green check mark icons from your files, or all sync icons?
Would you mind sending over a screenshot of how the files appear in your Dropbox folder, so we can check it out?
Cheers!
Hi Hannah. I no longer see the green check mark icons in all my Dropbox folders as shown in this screenshot.
- Walter
Hey Allan Pole, sorry to jump in, but could you clarify the desktop app's status as shown in your menu bar?
Is it up to date or still syncing?
If it's up to date, can you check if the information from this discussion helps in your case as well?
Hello, I am currently running Dropbox version 166.4.2920 on my Mac Book Pro. All my apps and system software are up to date, but all my spinning wheels and green ticks have disappeared. I have reinstalled the Dropbox app on my computer but this hasn't solved the problem.
Could anyone please help?
Many thanks.
Ivana
- Megan
Hi IvanaO, welcome to our Community!
Do you see any icons at all, when you open your Dropbox folder? Feel free to send me a screenshot of the files and folders in there, in order for me to have visual too.
Also, what is the app's syncing status while we speak? If I were you, I'd also try to reboot my device, just in case you haven't already tried that.
Keep me posted!
