You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

RLCFA's avatar
RLCFA
New member | Level 2
4 years ago

Folders grayed out

Good morning,

 

I just joined a company that uses Dropbox.  Currently under Business advanced plan. 

I was given access to the file folders but certain folders appeared to be grayed out.  I logged out and back into dropbox and restarted the PC but niehter helped.

 I was given permission for those folders and I also quickly searched the forum but didn't see the exact issue.  Would really appreciate any hint and help.  Thanks.  Pls see screen shot below.

 

Sync
  • RLCFA's avatar
    RLCFA
    4 years ago

    All, I have resolved this on my own.  It was a fairly obvious authorization issue but the authorizer wasn't familiar with it.  Thanks. 

  • RLCFA's avatar
    RLCFA
    New member | Level 2
    4 years ago

    All, I have resolved this on my own.  It was a fairly obvious authorization issue but the authorizer wasn't familiar with it.  Thanks. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!