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Forum Discussion

DeoTech3's avatar
DeoTech3
Explorer | Level 3
12 months ago

Folder shared with a user opens in the web instead of Windows Explorer

Hi,   I am having an issue with a folder that is being shared to a user. When shared, the user receives a notification in their Dropbox application to let them know it has been shared with them...
Desktop
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Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi again, Dale! Can you clarify what’s your current plan? 

 

If you’re on Dropbox Business, is this user part/member of your team as well, or are they an external user instead?

DeoTech3's avatar
DeoTech3
Explorer | Level 3
12 months ago

Hi Nancy,

 

That would be Dropbox Business.

This user is part of the same team that the content is being shared from.

 

Thanks,

Dale

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for clarifying, Dale! Have you also checked the team selective sync settings to make sure the default option isn’t to have folders stored on the Dropbox website only? 

     

    This would prevent them from syncing locally to the desktop app, so it’s a possible explanation.

    • DeoTech3's avatar
      DeoTech3
      Explorer | Level 3
      12 months ago

      Hi Nancy,

      Here are the settings set for the team.

      My understanding with 'Online-only' meant that the folders would still be visible in the explorer and in the app, just not stored on the computer until opened.

      When reviewing selective sync on the user side, the shared folder does not appear in the selective sync settings.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Sorry to jump in here, DeoTech3.

         

        Just to make sure I have this right, the issue here is that the folder in question does not sync to the user's computer, right?

         

        Does the name of the folder contain any of the characters in this article?

         

        This might cause the folder to not sync.

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