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MartinLo's avatar
MartinLo
New member | Level 2
12 months ago

Folder available online but invisible on Mac Desktop

Hello, Following a misstep, I deleted a folder from Dropbox out of my Mac Desktop. I was able to recover the folder through the Dropbox website, but now, the folder has disappeared from my Mac De...
Desktop
Mac
Sync
  • Jay's avatar
    Jay
    12 months ago

    Hi MartinLo , thanks for bringing this to our attention.

     

    Is the Dropbox desktop application running and syncing normally? When you click the icon in the menu bar, what message appears on the bottom left?

     

    Is it possible that you've used selective sync to prevent the entire folder from syncing to your machine?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi MartinLo , thanks for bringing this to our attention.

 

Is the Dropbox desktop application running and syncing normally? When you click the icon in the menu bar, what message appears on the bottom left?

 

Is it possible that you've used selective sync to prevent the entire folder from syncing to your machine?

 

This will help me to assist further!

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