Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

KarenP's avatar
KarenP
Explorer | Level 3
2 years ago

Folder and file names missing from Dropbox on hard drive

I reinstalled the dropbox app yesterday as recommended to fix ongoing indexing and synch issues.    I used the Manage Hard Drive Space option to mark folders as online only. This screen says "Thi...
desktop
Dropbox Plus
sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there KarenP - thanks for posting on our Community and sorry to hear you;re having issues with this.

 

Could you please let me know if the app is 'up to date' or still syncing in your system tray?

 

Do you see any of your folders in the selective sync settings in the app's preferences perhaps?

 

Let me know what you find! 

  • KarenP's avatar
    KarenP
    Explorer | Level 3
    2 years ago

    Thanks for your help Walter.

     

    The app is currently up to date.

     

    If I'm looking at the right thing, I can see the folders in the selective sync list. Is the fix as easy as ticking the boxes against the folders?

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      If the files you're looking for are in a folder from those, then yes, this should do it KarenP 

      • KarenP's avatar
        KarenP
        Explorer | Level 3
        2 years ago

        That looks promising, I've tried one folder and can now see it on the PC.

         

        Thanks so much for your help Walter, much appreciated!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!