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Forum Discussion
Files sync to Mac computers, but not to a Windows one
Has anyone experienced this. I have 5 devices on which I share my Dropbox. 4 are Apple and sync instantaneously. My recent purchase of a windows laptop will not sync all of my folders/files/documen...
Hey Iliana1, thanks for reaching out to us.
What's the sync status and version of the Dropbox app on the Windows computer? You can hover over the Dropbox icon for this info.
Do the files sync to your account online as well?
If they sync to your Mac computers and online, but not your Windows one, can you check if the names of the files have any incompatible characters?
Let me know what you find.
Walter
Dropbox Staff
Dropbox StaffHey Iliana1, sorry to hear about your syncing issue.
Could you send us a screenshot of the app's exact status and version as shown in your system tray at the moment?
While we're at it, since you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?
Ticket #22473103: Dropbox Support Chat
I hope you can help with this. I can't find answers and I would hate to have to change provider just because of a syncing issue. I've used Dropbox for several years and have been very happy with it.
I'm not computer savvy, so I hope this is what you are looking for. You are welcomed to contact me by phone to walk through any possible options. [removed per the Community's Guidelines]
Again, thank you very much.
Iliana
In case it is too dark, the number it shows is 180.4.4912 and says Up to date under the number.
- Walter
Thanks for the screenshot Iliana1 - much appreciated!
The version of the desktop app is a bit outdated; could you update to the latest version from this page directly and let me know if the issue persists?
As for your ticket, I took a look at our system and it seems that you didn't reply to the last email you received from the expert who's handling your request - you can reply to them there if you'd like to continue troubleshooting this more in-depth with account sensitive information.Also, if you managed to find some examples of problematic folders, please send them on as well.
- Thank you Walter. You’re correct I have not answered because they keep sending me things to try that I don’t understand and I don’t want to mess up a brand new computer. I’ve asked if they would call me and we could trouble shoot over the phone which would probably take less time, but they haven’t reached out.
I’ve explained that I have Dropbox set up as a single user. It’s not in an office setting with multiple users or an administrator/IT. It’s only me and my devices.
I appreciate your response and I will try to update through the link you provided.Hello Walter. First, I resolved the issues. Hannah suggested checking folder and file names for possible character issues. I went through a lengthy process of checking each folder and file and found several with incompatible characters for the Windows laptop. Everything seems to be syncing properly now.
I would still like to update the devices to the current versions as you recommended in your previous reply. I saw there are different versions for Mac and for Windows. They all are for Offline . I'm not sure what that means, I use everything online, but maybe I should have this installed also?? Should I be doing both of these for the Windows laptop and both on the MAC devices, desktop/ipad/iphone?
Download
Windows Standard Installer Offline Installer (32 Bit)
Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel)
Offline Installer (Apple Silicon)Thank you,
Iliana
