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Forum Discussion
Files sync to Mac computers, but not to a Windows one
Has anyone experienced this. I have 5 devices on which I share my Dropbox. 4 are Apple and sync instantaneously. My recent purchase of a windows laptop will not sync all of my folders/files/documen...
Hey Iliana1, thanks for reaching out to us.
What's the sync status and version of the Dropbox app on the Windows computer? You can hover over the Dropbox icon for this info.
Do the files sync to your account online as well?
If they sync to your Mac computers and online, but not your Windows one, can you check if the names of the files have any incompatible characters?
Let me know what you find.
This is an ongoing issue. I have two phones (Pixel 7 Pro and Samsung), two laptops (Lenovo PCs) and a Mac desktop. I thought Dropbox would give me a way to see ALL files from ALL devices. Nope. The files are not in sync across all devices. In fact, the files I see on each device all seem to be different depending on the device I am using. I've had to resort to emailing myself and labeling files with dates and times to ensure I am using the latest documents. As you can imagine, this is very frustrating considering this is an issue Dropbox is supposed to solve. (And yes, I know it's probably me. :-/)
Two questions.
1. How do I get the files to sync across all devices?
2. How do I get current files all into one place?
Thanks, in advance, for your assistance.
Ron Jette
Mark
Super User II
Super User IIHi RJWriter
First thing to check is that Dropbox is running on all devices and not reporting any errors - mouse over its icon on the status bar to see what it says.
Next thing is that they are ALL using the exact same email and log on. A good way to test that is to add a file (a photo say) and see where it appears.
In terms of syncing it should just do it as long as Dropbox is running without errors, on the same account AND its worth noting that files will ONLY sync to the Dropbox folder on the machine. So, if you work on a file elsewhere even if you copied/pasted it in to the Dropbox folder once that file wont update. The only way to update and sync is to work on files INSIDE of the \Dropbox directory.
- Hey, Mark.
Thanks for all this. I suspect that one of those things is out of whack due to an error on my part. Somehow, that doesn't surprise me. 🙂 Good to know, though, so I have something to check.
I'm not at home right now so I will have to try all of this later. But thank you, in advance. I'll let you know.
Ron Hello Mark. I'm having a similar problem as RJWriter. I have 3 MAC products (iPad,iphone and iMac) and recently added a windows laptop (HP). All of my devices update instantly with the exception of the laptop, window/HP. I worked with Dropbox Support and aside from the very very very slow replies, nothing they suggest works. I've uninstalled, reinstalled, cleaned the program in DOS. Corrected Permission settings, performed Advanced Reinstall, and I can just go on and on. I personally tried creating a new folder to see if it showed up on the laptop and it did, I began to drag and drop files into it and it seemed to be working when I was almost done transferring the files in one of my main folders, the new folder with all of the file transfers disappeared from the laptop but remained on all of the other devices.
I can not determine which file or document may be causing this to happen and when I looked inside at the folders that to show across all of the devices, I found some folders and/or documents are missing on the laptop device. All other devices are perfectly synced.
Have you encountered this before, can you provide any assistance or suggestions?
Thanks in advance for your help.
