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Iliana1's avatar
Iliana1
Helpful | Level 5
2 years ago

Files sync to Mac computers, but not to a Windows one

Has anyone experienced this. I have 5 devices on which I share my Dropbox. 4 are Apple and sync instantaneously. My recent purchase of a windows laptop will not sync all of my folders/files/documen...
  • Hannah's avatar
    2 years ago

    Hey Iliana1, thanks for reaching out to us.

     

    What's the sync status and version of the Dropbox app on the Windows computer? You can hover over the Dropbox icon for this info.

     

    Do the files sync to your account online as well?

     

    If they sync to your Mac computers and online, but not your Windows one, can you check if the names of the files have any incompatible characters?

     

    Let me know what you find.

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