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Forum Discussion

Elyse22's avatar
Elyse22
Explorer | Level 3
12 months ago

Files stuck uploading in queue on the website.

Hi! This is a new issue I'm having that just started randomly!    I use dropbox through safari on my MacBook! I have WAV audio files downloaded onto my computer that I used to be able to just dra...
Sync
upload
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear that, AFramePhotos.

 

Have you tried uploading your files using a different browser or a private browsing/incognito window, to see if you get a different behavior?

smangle2001's avatar
smangle2001
New member | Level 2
8 months ago

I'm having the same issue on my ipad.  I have the Dropbox app opened and am importing many pictures and videos.  It has done 530 of 601.  I just imported some new ones and they processed but not these other ones....help!  I have 2TB of storage, so I am not out of space yet 🙂

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    smangle2001, have you tried connecting to a different WiFi network/cellular data and the issue persists? 

     

    I’d also like to know the app version of the Dropbox app on your iPad.

    • smangle2001's avatar
      smangle2001
      New member | Level 2
      8 months ago

      App version is 370.2.4 and I turned off wifi and let it be on cellular.  I don't have another wifi network at home to try.  I did verify that I had "use cellular data" enabled.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hi smangle2001, can you also clarify the OS you're using on your iPad? 

         

        Keep in mind that there's a new update for the Dropbox app on iOS, so you might want to update to the latest version first. 

         

        Also, did you import your content, by pressing the + icon and manually selecting to upload the content? 

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