You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

McCloy96's avatar
McCloy96
New member | Level 2
2 years ago

File upload from my phone is frozen

I am trying to upload an mp3 file that's too large to email. Dropbox says uploading but the 0MB/36MB has not moved. My phone is on WiFi. How do I facilitate the upload so I can then share the file?
Sync
upload
  • McCloy96's avatar
    McCloy96
    2 years ago

    to be honest I don't remember, but I eventually got it to work so I could share the file.  Thanks.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey McCloy96, thanks for letting us know about this.


Are you using the Dropbox mobile app to upload this file or are you using our website from your mobile browser?

 

If it's the mobile app and it's not working on WiFi, can you try with mobile data or a different network, to see if that helps?

 

Let me know how it goes.

  • McCloy96's avatar
    McCloy96
    New member | Level 2
    2 years ago

    to be honest I don't remember, but I eventually got it to work so I could share the file.  Thanks.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!