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Forum Discussion
File Share email not recieved
Weekly a file is shared with several people. All but one recieve the email with the link (the one not getting the email is actually the most important recipient)
The file is shared directly (email comes (via Dropbox) <no-reply@dropbox.com>
I am actually the recipient who does not get the email
By the way earlier this morning I tried to reply from my mobile
As part of the login to this forum an email should have come to me with 6 digit code
I did not get the email or the retry and still have not got it one hour later (nothing in Spam either)
Walter
Dropbox Staff
Dropbox StaffHey Stuart_Hunt, sorry to jump in here, but have you made sure that you're looking at the correct Dropbox account? Do you happen to have another one perhaps, associated with a different email address of yours?
If not, please let us know and we'll reach out via email to investigate further.
As for the email notification about the shared file, have you ensured that you have your notifications turned on?
I only use this dropbox account
Back on 17 Aug 2023 and before that the emails came to me
Nothing has changed from our end as far as we know
- Jay
Thank you Jay,
Yes I can see the files in the shared files folder.
The emails are sent from hotmail email account.
My email is a telco/carrier email account
