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Forum Discussion
File Share email not recieved
Weekly a file is shared with several people. All but one recieve the email with the link (the one not getting the email is actually the most important recipient)
Jay
Dropbox Staff
Dropbox StaffHi Stuart_Hunt, thanks for bringing this to our attention.
How exactly are you sharing this file with your users. Are you sharing the file directly to the Dropbox accounts?
Or, are you sharing a link to the file (or folder) and then copying and pasting that link in an email?
This will help me to assist further!
The file is shared directly (email comes (via Dropbox) <no-reply@dropbox.com>
I am actually the recipient who does not get the emailBy the way earlier this morning I tried to reply from my mobile
As part of the login to this forum an email should have come to me with 6 digit code
I did not get the email or the retry and still have not got it one hour later (nothing in Spam either)
- Walter
Hey Stuart_Hunt, sorry to jump in here, but have you made sure that you're looking at the correct Dropbox account? Do you happen to have another one perhaps, associated with a different email address of yours?
If not, please let us know and we'll reach out via email to investigate further.
As for the email notification about the shared file, have you ensured that you have your notifications turned on?
I only use this dropbox account
Back on 17 Aug 2023 and before that the emails came to me
Nothing has changed from our end as far as we know
- Jay
Sorry, could you clarify what you meant by the emails being sent from a Hotmail address? Do you mean the creator of the share is using a Hotmail address for their Dropbox account?
Could you try adding no-reply@dropbox.com to your contacts list and have someone share a new test document to see if you get a new shared invite? Is it possible that your email service provider is preventing you from receiving the emails to begin with?
Yes, the creator of the share is using a Hotmail email address
I have adding no-reply@dropbox.com to my contacts list and I still did not receive this weeks email.
