We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Galaxy Liz's avatar
Galaxy Liz
Helpful | Level 5
3 years ago

File Requests: Not showing in the folder or sending emails

I haven't used Dropbox in a few months and the file request system has changed or else it isn't working in Safari on a Mac running OS12.2.1.     I use Dropbox to run a class.  Each member has the...
File requests
Share
  • Galaxy Liz's avatar
    Galaxy Liz
    3 years ago

    I don't think I'm going to do that since it might have negative effect on security plug ins.  I didn't have this problem a few months ago though so either it is the changes you made or security updates have effected it.  It seems as though i'm going to have to use Chrome for Dropbox.  Thanks for your help.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Galaxy Liz, happy Friday, let's jump into this!

 

Have you tried another browser other than Safari, in order to see if you get the same behavior when creating a File request there? 

 

When someone adds content in their assigned folder, are you able to see the content online or even get notified about this? 

 

Also, just to make sure we're on the same page, are these the steps you follow on your end?

 

Let me know and we'll take it from there. 

  • Galaxy Liz's avatar
    Galaxy Liz
    Helpful | Level 5
    3 years ago

    Since I wrote this I opened Dropbox in Chrome and it does show all the requests for files which weren't visible in Safari.  

     

    I don't want to confuse all the people in the group by issuing the requests again so have only tested one from Safari and Chrome and it was OK.  I also tested the links issued yesterday from the copy emails I received and they do work and I can upload and get copy emails when I have done so.  It is just that in Safari the only visible request is the last one issued in ALL/OPENED/CLOSED and it didn't send the emails to the group members.

     

    That isn't the way I issued the  requests yesterday.  I did it from the folders as I detailed.  It still offers that option. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Galaxy Liz, happy to hear (or read in our case 😋) that everything is back on track.

       

      If you need me, give me a shout! 

      • Galaxy Liz's avatar
        Galaxy Liz
        Helpful | Level 5
        3 years ago

        It isn't back on track.  The file request issuing and list of file requests still doesn't work properly using Safari.  I have a work around by using Chrome but Dropbox is still not working properly in Safari.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!