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NancyB12's avatar
NancyB12
New member | Level 2
5 years ago

file request email not being sent

I create a file request and supply a valid email address.  I get the message that I've created a new file request but the email requesting the file is not sent (or at least it is not received).  I'...
File requests
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  • NancyB12's avatar
    NancyB12
    5 years ago

    Thank you Walter for your assistance.  It turns out it was "user error". I wanted to SEND a request for a file and assumed when I

    put the email address in and hit DONE it would do that.  I didn't really understand what it is to SHARE a request so for a while I didn't hit that button. When I finally did, voilla! it got SENT.  I humbly suggest that the button be relabled  SEND . 

    thanks again

peter_fox's avatar
peter_fox
New member | Level 2
4 years ago

My colleague is not getting my file request. I have tried two different email accounts for him. How do I diagnose this?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey peter_fox, happy Friday! 

    Can you try the steps Walter provided in this thread? 

    If the same thing happens in a different browser, please let me know.

    Cheers!

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