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Forum Discussion
File didn't sync or save and I cannot access the computer
I have been working on a word file for months, saving it to Dropbox.
Yesterday my computer would not turn on. It is now in for service and I may or may not receive it back.
I think, no pr...
Rich
Super User II
Super User II
julie123456 wrote:
My questions are -- why did it suddenly stop syncing? And is there any way I can possibly find the former version of my document without the computer?
As mentioned, the Dropbox app was likely not syncing, either because it wasn't running or had an error. If it wasn't running, the icon would have been missing from your system tray or menu bar. If there was an error during the sync process, the Dropbox icon would have had an indicator on it showing that there was a problem that needed your attention.
Unfortunately, if the file wasn't syncing there's no way for Dropbox to recover the newest version. You'll need to get it from your local computer when it's returned to you. I'd suggest contacting the repair center and let them know that you need the content on the drive and that it shouldn't be wiped or the drive removed during the repair.
So I managed to get my original computer back and charging again. However, when I opened it, the recovered file was the one from October 12th. And my computer is syncing to dropbox as if nothing ever happened. It's like it just decided not to save or sync between October 12th and today, but I didn't change anything between then and now. I've looked everywhere but can't determine where I could possibly access any version of the file between then.
