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julie123456's avatar
julie123456
Explorer | Level 3
26 days ago

File didn't sync or save and I cannot access the computer

I have been working on a word file for months, saving it to Dropbox.   Yesterday my computer would not turn on. It is now in for service and I may or may not receive it back.   I think, no pr...
Desktop
Dropbox Basic
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
26 days ago

HI there julie123456 - sorry to hear about this.

 

When it comes to the syncing issue you mentioned, did you ensure that the Dropbox app was indeed running and syncing normally on your computer before this incident?

 

As for the previous version of the doc, have you tried taking a look at its version history?

 

Let me know how it goes, Julie. 

  • julie123456's avatar
    julie123456
    Explorer | Level 3
    26 days ago
    Hi Walter. When I go to version history, the most recent version available is October 12th. Up until that date, everything was syncing as usual and I had no reason to believe it had stopped until this incident.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      26 days ago

      Did you double check your file on the website after your edits back then julie123456?

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