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Forum Discussion

tot's avatar
tot
Helpful | Level 5
3 years ago

File aren't downloading in the app

My dropbox is stuck at downloading 5 files -  It is now at a point that I can even move files from dropbox. It says unexpected error See screenshot
Desktop
Dropbox Basic
Sync
  • tot's avatar
    tot
    3 years ago

    Hi - it was an error 0x80070570

    Did manages to fix it - thanks

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi tot, thanks for posting today.

 

Could you try quitting the app and restarting it to see if this helps with the syncing of the files?

 

This will help me to assist further!

tot's avatar
tot
Helpful | Level 5
3 years ago

Hi Jay

 

Thank you for trying to help me understand what is going on here - I have done what you requested and these 5 files is still showing as per image sent. All file afterwards is syncing correctly. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Could you confirm how much quota you're using according to the site?

    • tot's avatar
      tot
      Helpful | Level 5
      3 years ago

      Hi - it was an error 0x80070570

      Did manages to fix it - thanks

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey tot, I'm glad you managed to resolve this in the end and thanks for keeping us in the loop.

         

        See you around the Community and take care!

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