You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Silentcartoonist24's avatar
Silentcartoonist24
Explorer | Level 3
6 months ago

File access request on a shared file

I got a notification where someone is asking for access to a file that I made so that anyone can download. Why and how does this happen?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there Silentcartoonist24 - thanks for using Dropbox and welcome to our Community!

     

    Can you clarify if you're talking about an email notification or a notification you got within the app or on the website?

     

    Did you share a file or a folder via a link recently? 

     

    Let us know more and we'll take it from there. 

    • Silentcartoonist24's avatar
      Silentcartoonist24
      Explorer | Level 3

      Thanks for getting back to me!

       

      it’s a file that I’ve shared the link to a Procreate forum about 4 years ago. The notification both appeared on my account and the same email address that sends me notifications any time someone leaves a comment on the shared file. The file is set so that anyone can download it and I’ve never had a file access request notification until today. So I felt a little concerned. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Silentcartoonist24, if you go through the sharing settings for the link, can you confirm it's a "can view" one and not a "can edit" one?

         

        You'll find these settings if you click on the "share" button next to the file in your "all files" page.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!