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Forum Discussion

alexdimberg's avatar
alexdimberg
Helpful | Level 5
6 months ago

Fields are grayed out and getting an "unavailable" error when trying to use a template I created

I'm trying to use a template I created for a simple change order. When I go to use the template, it makes all the fields grey and say "unavailable". How can I get this to work?
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Templates
  • Nancy's avatar
    Nancy
    6 months ago

    Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?

     

    I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Sorry to hear about this, alexdimberg.

 

Have you tried this from a different browser or a private browsing/incognito window, to see if that helps?

 

Let me know what you find.

  • alexdimberg's avatar
    alexdimberg
    Helpful | Level 5
    6 months ago

    Hello! Yes - I've tried a new browser and browser settings. Thank you!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      How did it go, Alex?

       

      Can you also clear your browser's cache and disable any extensions you might have and let me know how that goes? 

      • alexdimberg's avatar
        alexdimberg
        Helpful | Level 5
        6 months ago

        Unfortunately, it's still not working. Thank you for your help!

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