You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

stevek123's avatar
stevek123
New member | Level 2
4 years ago

HELP! Documents folder error message "Location is Unavailable" after installing Dropbox

I have been using Dropbox on the web and just installed it on my PC.  I did not intend to sync my entire Documents folder, but it never gave me an opportunity to select subfolders to sync within the Documents folder., and just started syncing. My documents folder contains a main subfolder, with many other folders and many files files within it (probably 3TB).  Dropbox is now syncing/uploading my docments folder with many days to go.   When I try to view that folder (so I can work), I get an error message that says "Location is not available" and I cannot see or access the hundreds of files in that folder.  How do I fix this and recover/gain access to my files?  I am concerned they are lost or that it will be several days before I can access them.

  • SOLVED: My files came back, it was just the "quick links" that were broken.  It appears that subfolder was moved somehow.

  • stevek123's avatar
    stevek123
    New member | Level 2

    SOLVED: My files came back, it was just the "quick links" that were broken.  It appears that subfolder was moved somehow.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!