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nivg's avatar
nivg
New member | Level 2
4 years ago

Family Plan can't move folder to Family Room and can't share this folder even if when I'm the Owner

Hello everyone, we just started a Family Share plan. I have seen the Family Room folder created and wanted to move our Family folder into it (we used pro plan in the past). While trying to do thi...
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gracecruzch's avatar
gracecruzch
New member | Level 2

I was unable to do this. I unshared the folders, but they keep on showing as if they were shared! What can I do?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey gracecruzch, I hope you’re doing well. 

 

Can you please describe to me the steps that you’re taking in order to unshare your folders? Are you still seeing two figures on their folder icon?

  • gracecruzch's avatar
    gracecruzch
    New member | Level 2
    2 years ago

    Hi Nancy,

    1. Log in at dropbox.com

    2. Looked for the shared folder I want to unshare: go on the 3 dots on the right

    3. Share> Share with Dropbox

    4. Who can access

    5. Select the persons I want to remove > REMOVE

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for that! I think I know where the issue lies. 

       

      It sounds like you’re removing the members of the folder, but not unsharing it as a whole. 

       

      In order to do this, please follow these steps: 

       

      Sign in to dropbox.com. 

      Hover over the folder you’d like to unshare, go to the 3 dots on the right, select Share> Share with Dropbox

      Click the settings icon (gear icon).

      Click Unshare folder.

      Click Unshare.

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