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awalde's avatar
awalde
Helpful | Level 5
2 months ago

Error Message: Couldn't share, but it might work if you reload the page and try again.

Hello,   I am unable to share folders. Each time I click the share folder button and enter the required information, I get the following error message:   "Couldn't share, but it might work if...
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  • awalde's avatar
    awalde
    2 months ago

    It appears that I was trying to share to many folders in one day. I was able to share more today and I will try again tomorrow.

awalde's avatar
awalde
Helpful | Level 5

Hi Megan,

 

I cleared the cache and tried incognito but the results remain the same.

 

Thanks!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey awalde, thanks for trying! 

 

Does this happen with a specific folder or all of them? Also, do you get the same results whether you try a shared folder, or a shared link? 

 

Would you mind sending over a screenshot of the error message, please? 

 

 

  • awalde's avatar
    awalde
    Helpful | Level 5
    2 months ago

    Hi Megan,

     

    I have attached screenshot of the error message. I can't share via link or shared folder.

     

    Thank you!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey awalde, does this happen with all of your folders or just some of them? 

       

      Are you currently syncing or uploading any files to the folder in question? Is the folder shared or private? 

      • awalde's avatar
        awalde
        Helpful | Level 5
        2 months ago

        It appears that I was trying to share to many folders in one day. I was able to share more today and I will try again tomorrow.

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