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agee's avatar
agee
Explorer | Level 3
6 years ago

Error 500 attempting to access shared files

Hello, I signed in to see a shared file and I get the Error 500 Error (500) Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help C...
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  • Lusil's avatar
    Lusil
    6 years ago
    Thanks for confirming that for me, agee. 
     
    In order to further investigate, I’ve sent you an email to the email address associated with your Forum profile due to account-specific info that’s required on the matter. Please check your inbox for my latest message. 
     
    Cheers!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Sorry to hear that, agee. 
 
First of all, thanks for carrying out some initial troubleshooting steps (awesome work!) but could you please clarify for me if you’ve also tried another browser by any chance? 
 
Thanks in advance!
  • agee's avatar
    agee
    Explorer | Level 3
    6 years ago

    Hi Lusil,

    Thanks for the response.

    Yes, I have tried in Edge browser with same result.

    I could note that the two shared files were shared with my other email address (not associated with my account). I clicked the link that said to share it with my account. That worked the previous time, when I got the first file. Both files are showing up in my account but I'm getting the 500 Error when I click either of them.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Thanks for the description here, agee. 
       
      Just to clarify, are the files in questions individual shared files, shared with you via a shared link, or are they within a shared folder? If they are in a shared folder, are you able to download them locally and open them? Could you also let me know the file types in question?
       
      Thanks again! 

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