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Forum Discussion
'Empty files cannot be uploaded'
I have recently set up a basic account to try Dropbox out. I have successfully managed to upload some videos and photos from my iphone to my dropbox account. I have hardly used any of the allowance I...
Hannah
Dropbox Staff
Dropbox StaffHey Nepxh04, welcome to Dropbox and to our Community!
Can you please clarify how you're uploading your files?
Are you using a browser or the Dropbox mobile app?
A screenshot of this error would also be very helpful, if you can send one.
Thanks!
Can you please clarify how you're uploading your files?
Are you using a browser or the Dropbox mobile app?
A screenshot of this error would also be very helpful, if you can send one.
Thanks!
Browser.
I think I might have sorted it. The photos and video i took are on my phone but when you click on properties it says they have 0 data next to them. So bizarre so I think it might be something to do with the way I took the photos and video maybe?
- HannahThanks for the update on this!
It does sound like it has to do with the device. Try restarting it to see if that helps.Is there a chance you have an iPhone and the files are actually stored in iCloud rather than on your phone?
Hi all,
I had the same issue but found that restarting helped.
I tried uploading to onedrive and the same problem was occurring, so its probably iPhone related, not recognising that the files have data.
All the best
