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Forum Discussion

Nepxh04's avatar
Nepxh04
New member | Level 2
4 years ago

'Empty files cannot be uploaded'

I have recently set up a basic account to try Dropbox out. I have successfully managed to upload some videos and photos from my iphone to my dropbox account. I have hardly used any of the allowance I...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey Nepxh04, welcome to Dropbox and to our Community!

Can you please clarify how you're uploading your files?

Are you using a browser or the Dropbox mobile app?

A screenshot of this error would also be very helpful, if you can send one.

Thanks!
  • Nepxh04's avatar
    Nepxh04
    New member | Level 2
    4 years ago

    Browser.

     

    I think I might have sorted it. The photos and video i took are on my phone but when you click on properties it says they have 0 data next to them. So bizarre so I think it might be something to do with the way I took the photos and video maybe?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Thanks for the update on this!

      It does sound like it has to do with the device. Try restarting it to see if that helps.
      • ZAGG's avatar
        ZAGG
        Helpful | Level 6
        4 years ago

        Is there a chance you have an iPhone and the files are actually stored in iCloud rather than on your phone?

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